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Refund Policy

Last Updated: December 25, 2025

Policy Summary

  • 14-day refund period for most services
  • Refunds processed within 7-10 business days
  • Contact support for refund requests
  • Certain services are non-refundable
  • Partial refunds may apply in some cases

1. Overview

At Vorzep Jobs, we strive to provide excellent services to both job seekers and employers. This Refund Policy outlines the terms and conditions under which refunds are provided for our premium services.

We offer refunds in accordance with consumer protection laws and this policy. Please read it carefully before making any purchases.

2. Refund Eligibility

The following table outlines refund eligibility for our services:

Service Type Refund Period Eligibility Notes
Premium Job Posting 14 days Eligible If no candidates have applied
Resume Database Access 7 days Eligible If no searches conducted
Featured Job Listing 3 days Eligible Before job goes live
Company Profile Packages 30 days Eligible Pro-rata basis
Recruitment Services Case by case Not Eligible Consultation fees

3. Non-Refundable Services

The following services are generally non-refundable:

  • Consultation Services: Fees for recruitment consulting or HR advisory services
  • Custom Development: Custom software or integration services
  • Completed Services: Services that have been fully delivered and utilized
  • Promotional Packages: Special offers or discounted packages clearly marked as non-refundable
  • Third-Party Fees: Payment gateway charges or other third-party costs

4. Refund Process

Follow these steps to request a refund:

1

Contact Support

Email refund request to support@jobs.vorzep.com within refund period

2

Review Request

Our team reviews your request within 48 hours

3

Approval

If approved, refund is processed immediately

4

Receive Refund

Refund appears in your account within 7-10 business days

5. Refund Timeline

Typical refund processing timeline:

Day 1

Refund Request Submitted

You submit refund request through proper channels

Day 2-3

Request Reviewed

Our team reviews your request and supporting documentation

Day 4

Approval/Denial

You receive notification of refund approval or denial

Day 5-14

Refund Processed

Refund is processed and sent to your payment method

6. Partial Refunds

In some cases, we may issue partial refunds:

  • Partially Used Services: If you've used a portion of the service
  • Technical Issues: If service was partially unavailable
  • Package Downgrades: When switching to a lower-tier plan

Partial refunds are calculated on a pro-rata basis based on actual usage.

7. Service Cancellation

You may cancel premium services at any time:

  • Monthly subscriptions: Cancel before next billing cycle
  • Annual plans: Cancel within 30 days for full refund
  • One-time services: Cancel before service delivery begins

Cancellation requests must be submitted in writing to support@jobs.vorzep.com.

8. Disputes and Appeals

If you disagree with our refund decision:

  1. Submit an appeal via email to appeals@jobs.vorzep.com
  2. Include all relevant documentation and evidence
  3. Our management team will review within 5 business days
  4. You will receive a final decision in writing

For unresolved disputes, you may contact the relevant consumer protection authority in Pakistan.

9. Contact for Refunds

For refund requests or questions:

refunds@jobs.vorzep.com
+92 323 468 8708 (Refund Department)
Monday - Friday: 9:00 AM - 6:00 PM (PST)
When requesting a refund, please include:
- Transaction ID
- Service purchased
- Reason for refund
- Supporting documents